SANTA FLORA LIMITED
PRIVACY POLICY
Last Updated:12.06.2026
1. INTRODUCTION
Santa Flora Limited (“Santa Flora”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation, engage our services, or otherwise interact with us.
Santa Flora Limited acts as the Data Controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Company Name:
Santa Flora Limited
Registered Address:
Santa Flora is currently in the process of incorporation in England and Wales. Upon incorporation, this Privacy Policy will be updated to reflect the registered details of Santa Flora Limited.
Contact Email:
Info@santa-flora.com
2. INFORMATION WE COLLECT
We may collect and process the following information:
• Full name
• Company name
• Email address
• Telephone number
• Billing address
• Installation or event location
• Project requirements and specifications
• Communications between you and Santa Flora
• Website usage information
• IP address and browser information
• Marketing preferences
3. HOW WE USE YOUR INFORMATION
We use your information to:
• Respond to enquiries
• Prepare quotations
• Design and manage projects
• Deliver installation services
• Process invoices and payments
• Manage customer relationships
• Improve our website and services
• Send marketing communications where permitted
4. LEGAL BASIS FOR PROCESSING
We process personal information on one or more of the following grounds:
• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• Consent where required
5. SHARING OF INFORMATION
We may share information with:
• Accountants and professional advisers
• Payment processors
• Website hosting providers
• IT service providers
• Couriers and logistics providers
• Government authorities where required by law
We do not sell personal information.
6. DATA RETENTION
We retain personal information only for as long as necessary.
Typically:
• Enquiries – up to 24 months
• Customer project records – up to 7 years
• Accounting and tax records – up to 6 years or longer
where required by law
7. PHOTOGRAPHY AND PORTFOLIO USE
Santa Flora may photograph completed installations, displays and event environments for portfolio, marketing and promotional purposes. Where identifiable individuals are featured prominently in photographs, we will seek appropriate permission where required.
8. MARKETING COMMUNICATIONS
You may receive marketing communications if:
• You have requested information from us;
• You are an existing client; or
• You have provided consent.
You may unsubscribe at any time.
9. COOKIES
Our website may use cookies and analytics technologies to improve user experience and website performance.
A separate Cookie Policy may apply.
10.YOUR RIGHTS
Under UK GDPR you may have the right to:
• Access your personal data
• Correct inaccurate information
• Request deletion of data
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent
Requests should be sent to: Info@santa-flora.com
11.SECURITY
We implement appropriate technical and organisational measures to safeguard personal information.
12.COMPLAINTS
If you are dissatisfied with our handling of personal data, you may contact: Information Commissioner’s Office (ICO) www.ico.org.uk
13.CHANGES TO THIS POLICY
Santa Flora Limited may update this Privacy Policy from time to time. The latest version will always be available onour website.